Terms of Service

Last updated: 5 August 2024

General Terms

Roos Web Design agrees to provide web design, development, hosting, and maintenance services as described in the proposal. The client agrees to provide all necessary information, materials, and feedback to complete the project in a timely manner.

Project Timeline

Roos Web Design will adhere to the project timeline outlined in the proposal. Any delays caused by the client, including late submission of materials or delayed feedback, may result in an adjusted timeline.

Revisions

The proposal includes a specific number of revisions based on the selected plan:

1. Basic Plan: One round of revisions
2. Standard Plan: Two rounds of revisions
3. Premium Plan: Three rounds of revisions

Additional revisions beyond the included rounds will be billed at an hourly rate of R176.00.

Payment Terms

1. Basic Plan: R1500 total
   • Deposit: A 50% non-refundable deposit (R750) is required to begin work.
   • Final Payment: The remaining 50% (R750) is due prior to the launch of the website.
   • Recurring Fee: R500 per month for ongoing maintenance and support, payable monthly. The first recurring fee is due with the upfront payment.
2. Standard Plan: R3000 total
   • Deposit: A 50% non-refundable deposit (R1500) is required to begin work.
   • Final Payment: The remaining 50% (R1500) is due prior to the launch of the website.
   • Recurring Fee: R750 per month for ongoing maintenance and support, payable monthly. The first recurring fee is due with the upfront payment.
3. Premium Plan: R7000 total
   • Deposit: A 50% non-refundable deposit (R3500) is required to begin work.
   • Final Payment: The remaining 50% (R3500) is due prior to the launch of the website.
   • Recurring Fee: R900 per month for ongoing maintenance and support, payable monthly. The first recurring fee is due with the upfront payment.
4. 15% Discount: Clients who pay the full amount upfront will receive a 15% discount on the total project cost.

Ownership Rights

Upon full payment, the client will own the rights to the final website design and content. Roos Web Design retains the right to showcase the project in its portfolio and marketing materials.

Confidentiality

Both parties agree to keep confidential any proprietary information disclosed during the project. This includes, but is not limited to, business strategies, marketing plans, and any non-public information shared by either party.

Cancellation Policy

Either party may terminate the project with written notice. If the client terminates the project, the client agrees to pay for all work completed up to the date of termination. The initial deposit is non-refundable.

Warranty

Roos Web Design provides a 30 day warranty period post-launch for bug fixes and technical support. This warranty does not cover issues caused by third-party services, client modifications, or misuse.

Maintenace and Support

Roos Web Design offers ongoing maintenance and support services as outlined in the proposal. These services are billed as part of the recurring fee, which is based on a 12-month contract and includes [details of services included in the retainer].

Limitation of Liability

Roos Web Design is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use the website. The total liability is limited to the amount paid by the client for the project.

Governing Law

These terms and conditions are governed by the laws of South Africa. Any disputes arising from this agreement will be resolved in the courts of South Africa.